Faitron appreciates your visit to this web site and all associated sites linked to www.faitron.com (collectively, the "Site"), and/or the download of HeatsBox’s mobile application ("the App"), and your interest in our Product. Your privacy is important to us and we want you to feel comfortable visiting our Site. We take care to protect your personal data collected, processed and used during visits to the Site.
BY USING THE SERVICES, YOU AGREE TO THESE TERMS; IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
Faitron offers products and technology to enable customers (the "User" or "you") to store, transport and (re)heat meals. When providing these Services, Faitron collects both personally identifiable information ("PII"), which can be used to identify an individual user, and non-personally identifiable information ("non-PII"), as set forth below.
- Purchase: You can browse the Site without providing your identity or data, and we collect personal information only if you voluntarily provide it to us. If you choose to buy a Product on our Site, we require you to provide various PII, such as your e-mail address, first name, last name, and credit card information including the zip code and cv number. You may also provide Faitron with certain optional information at your sole discretion. This information is used to enable Faitron to provide you with access to certain areas of the Site, to personalize and to communicate with you about the Services.
- Personal Data: The Product is intended to use anywhere and anytime. HeatsBox does not record any Personal Data at this point in time. Faitron reserves the right, in its sole discretion, to change, modify, add or remove personal data in the future. If so, Faitronwill synchronize the collected Personal Data recorded on your mobile device using a wireless Bluetooth connection through the App, and the Personal Data is then stored on servers operated by a third partyservice provider on behalf of Faitron. This Personal Data is stored and used to provide the Services and is associated with your account. Each time a synchronization occurs, Faitron logs data about the transmission. Some examples of the log data are the sync time and date, device battery level, and the IP address used when syncing.
- Communication: We collect communications between you and Faitron, such as Services related emails regarding account management, notices regarding technical issues or changes to the Services, some of which you cannot opt out. Personal correspondence, such as emails or letters, or third party correspondence about you may go into a file specific to you.
- Product satisfaction data: We collect data on your satisfaction with the Services. Such data will be processed to analyze user satisfaction and to improve our Services.
Traffic data: When you use the Site and the App, Faitron collects information about that visit (known as "Traffic Data"). Traffic Data is stored as anonymous, aggregate and non-PII data. Such Traffic Data includes device information, location information, and web navigational data, subject to the permissions you have granted. This information is compiled and analyzed for marketing purposes, to measure traffic and usage trends for the Services so we can enhance your experience during a Product purchase on the Site and when using our Services on the App.
Log files: Faitron gathers certain information automatically and stores it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, URLs, operating system, date/time stamp, and/or clickstream data (collectively, "Log Files"). Faitron may combine this automatically-collected log information with other information we collect about you. We do this to improve marketing, analytics, and site functionality.
Device identifiers: In the course of using a mobile device like a tablet or phone to access our Services, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Faitron. A device identifier may deliver information to us or to a third party partner about how you browse and use the Service and may help us or others provide reports or personalized content or ads, if applicable. Some features of the Service may not function properly if use or availability of device identifiers is impaired or disabled.
Information from third parties: Faitron reserves the right to receive from time to time information about you and your activities on the App from third party service providers, including without limitation advertising companies, which can include aggregated non-PII information.
Faitron may hire other companies to perform certain business-related functions, such as maintaining databases, sending email messages, offering and developing certain features of the Services, conducting research and analytics, and maintenance and security. When we employ another company to perform a function of this nature, we only provide them with the personal information that they need to perform their specific function. We may also share non-PII, aggregated or anonymized information without restriction.
Faitron does not currently, but reserve the right to, belong to ad networks and other third party agents to manage our advertising on other sites. Faitron may share certain information such as cookie data with third party advertising partners. This information would allow third party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.
Faitron may disclose any collected data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation or assist government enforcement agencies, (ii) protect and defend the rights or property of Faitron or other Users, (iii) protect against legal liability; or (iv) protect the security or integrity of the Services. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards.
Your personal information may be provided to a party if Faitron files for bankruptcy, or there is a transfer of the assets or ownership of Faitron in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions or other change of control. We will ensure that the information-receiving party will be bound to the same level of confidentiality protection as Faitron and will handle your personal information with the same level of care as Faitron. You will continue to own your Personal Data.
We have implemented commercially reasonable procedural, physical and technical safeguards to protect your personal information against loss, theft or alteration as well as unauthorized access and disclosure. However, “perfect security” does not exist on the Internet or with electronic storage, and we cannot guarantee the security of any information that you or your users submit to us.
You are responsible for maintaining the confidentiality of any ID or password used for accessing the Services, and you are solely and fully responsible for all activities that occur under your password or account. Faitron has no control over the use of an account and expressly disclaims any liability derived therefrom. Should you become aware that any unauthorized party may be using your password or account, please notify us promptly.
Your information is stored and processed on servers located in the United States, either by us or by a third party acting on behalf of Faitron such as Amazon Web Services, or in any other country in which Faitron or its service providers may operate. Information may also be stored locally on the devices you use to access the Services. By using our Services, you consent to have your data, including your personal information, processed, stored and transmitted in the United States or other locations around the world – including those outside of your country. If you are visiting our Services from outside the United States, including without limitation the European Union, please be aware that your information may be transferred to, stored, and processed in a country and jurisdiction that does not have the same data protection laws as your jurisdiction, including without limitation the United States where our servers are currently located and our central database is operated. If you do not consent to processing of your data inside or outside the United States, please stop using the Site and our Services. If you have a complaint about your privacy and our collection or use of your personal information, please submit any complaints to us (email@example.com), and we commit to responding to every privacy complaint we receive.
You can access, review and change your profile and data that you have provided to Faitron by logging into the App and entering in the new information yourself. Logging into the App will also allow you to delete the account. You must promptly update your personal information if it changes or is inaccurate. In the event of the death of a Faitron User, please contact us. We will usually conduct our communication via email; should we require any other information, we will contact you at the email address you have provided in your request.
You may opt out of receiving electronic communications from us or our partners by following the instructions in those emails, i.e., by clicking on the "unsubscribe link" provided in such communications. As noted above, you cannot opt out of certain messages, such as non-promotional emails regarding your account, payment, and/or use of the Services. Our Service may also deliver notifications to your phone or mobile device. You can disable these notifications by going into "App Settings" on the app or by changing the settings on your mobile device.
Following termination or deactivation of your account, Faitron or its third party service providers may retain your personal information for a commercially reasonable time for backup, archival, and/or audit purposes. Non-PII information gathered, compiled or analyzed by Faitron in connection with its performance of the Services provided under Agreement, including without limitation any analyzes or reports of aggregated or anonymized data, shall be owned by Faitron and can be used for any scientific purposes as determined by Faitron in its reasonable discretion.
You have the right to be provided at any time with information free of charge about any of your personal data that are stored as well as their origin, the recipient and the purpose for which they have been processed. You also have the right to have these data corrected, blocked or deleted. You can contact us at any time regarding this or any other questions using the address given in our Impressum ifyou have further questions on the topic of personal data.
In accordance with the provisions of the General Data Protection Regulations (GDPR) valid from 25 May 2018, we inform you that the consent to the sending of e-mail addresses on the basis of Art. 6 Para. 1 It.a, 7 GDPR and § 7 para. 2 n. 3 and 3 UWG (German Act Against Unfair Competition). The use of the shipping service provider MailChimp, carrying out statistical surveys and analyses as well as logging of the registration procedure, is delivered on the basis of our legitimate interests in accordance with the terms and conditions of the contract. Art. 6 para. 1 lit. f GDPR. We strive toward a user-friendly and secure newsletter system that serves both our business interests and the expectations of our users and also allows us to provide proof of consent.